Refund & Cancellation Policy

Last updated: 08 November 2026

1. Operator

2. Purpose

This Policy governs cancellations and refunds relating to services and digital content purchased through VipAffair.

This Policy forms part of the Terms of Service and does not restrict any consumer right that cannot lawfully be restricted.

3. Storage plans

Fan Vault

• 1 GB: included.
• 10 GB: USD 3.50 per month.
• 20 GB: USD 6.00 per month.
• More than 20 GB: contact VipAffair.

Creator Storage

• 1 GB: included.
• 10 GB: USD 2.00 per month.
• 20 GB: USD 3.00 per month.
• More than 20 GB: contact VipAffair.

Relevant price, billing interval and renewal terms are shown before a paid plan is placed.

4. Storage-plan cancellation

A user may stop future renewals through the cancellation method made available by VipAffair.

Cancellation prevents later renewals in accordance with the applicable conditions. Cancellation of future renewal does not automatically refund a service period already validly supplied.

Mandatory rights remain unaffected.

5. Storage reduction

If a paid storage plan ends while actual usage exceeds the limit of the resulting plan:

• content is not automatically deleted solely because the limit is exceeded;
• existing content may remain accessible;
• new content may be blocked until usage is reduced or an appropriate plan is activated.

6. Distance contracts

Where a consumer has a statutory cancellation right, VipAffair recognises that right in accordance with applicable law.

7. Immediate digital content

Where a Fan requests immediate digital supply, the checkout will obtain the legally required request, agreement or acknowledgement before supply begins.

Where applicable, the customer will be informed that immediate supply may result in the loss of the 14-day cancellation right. The relevant information will also be included in the contractual confirmation.

8. Content not supplied

If payment is validly completed but VipAffair fails to make the purchased content available because of a supply problem, the transaction will be investigated.

Where a refund is legally due, VipAffair will process the appropriate remedy.

9. Faulty or non-conforming content

Immediate digital supply does not remove a mandatory remedy for content that is faulty, non-conforming or not properly supplied.

10. Duplicate payment

A verified duplicate payment may be refunded. Contact: clientservice@vipaffair.live .

11. Unauthorised transaction

A suspected unauthorised transaction should be reported promptly.

VipAffair may temporarily protect or restrict an account while the matter is investigated and may cooperate with the payment provider and other authorised participants.

12. Accidental purchase

An accidental-purchase request is assessed by considering:

• order and payment status;
• whether access was granted;
• whether content was available in the Vault;
• whether content was used or accessed;
• checkout confirmations;
• applicable legal rights.

VipAffair does not use a general “all sales final” statement to remove mandatory consumer rights.

13. Refund method

An approved refund will normally be made using the method supported by the payment provider for the original transaction, unless law requires otherwise.

VipAffair does not replace a legally required monetary refund with Credits, coupons or internal balance. VipAffair does not use monetary Fan Credits.

14. Timing

A valid request will be processed without undue delay following necessary checks and within any mandatory legal period.

The time required for funds to appear may also depend on the payment provider and the customer’s financial institution.

15. Chargebacks and disputes

This Policy does not restrict a customer’s legitimate right to dispute a transaction.

VipAffair may retain and provide relevant, lawfully usable information concerning:

• Order and Transaction IDs;
• account and transaction date;
• price and purchased content;
• the relevant Creator;
• payment confirmation;
• accepted terms and checkout confirmations;
• digital-supply consent where applicable;
• Vault access, entitlement and delivery;
• relevant audit and technical information.

Legitimate exercise of consumer rights does not result in a penalty.

Deliberately fraudulent use of refund or chargeback procedures may result in lawful account measures.

16. Creators and refunded transactions

Where a sale is validly cancelled or refunded, related Creator and platform accounting records may be corrected in accordance with the contract, actual transaction, payment-provider rules and applicable law.

A correction does not retroactively change unrelated transactions.

17. Storage-plan refund requests

A storage-plan request is assessed according to:

• subscription status;
• service period;
• service usage;
• renewal status;
• technical issues;
• applicable consumer rights.

Voluntary non-use of available storage does not automatically create a right to refund a properly supplied service period, subject to mandatory rights.

18. Contacting Customer Service

Email: clientservice@vipaffair.live

WhatsApp Business: +39 375 530 0839

Support hours: 10:00-18:00 UK time.

Where available, provide:

• account email;
• Order ID;
• transaction date;
• a description of the problem.

Do not send:

• passwords;
• Vault PINs;
• full payment-card numbers;
• card security codes.

19. Consumer rights

This Policy supplements and does not replace mandatory consumer rights.

20. Company contact information